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DESCRIPTION
Creating Ideal Customer Service Workshop is a proactive approach to building and strengthening customer relationships, rather then just reacting to problems and concerns. Research indicates that the main reason customers no longer do business with us is because they don't believe we care. Creating Ideal Customer Service is based on effectively communicating that we care.

OBJECTIVES
Creating Ideal Customer Service Workshop emphasizes the transformation of negative attitudes into positive communication. Your customer service representatives will learn to use a softer, more effective communication style in responding to customer complaints and concerns. This training also focuses on developing the use of silence for better listening skills. This new approach leads to faster resolution with more finesse and less stress. An additional result of this workshop will be learning how to transform a customer complaint into new business opportunities.

WHO SHOULD ATTEND
Customer service representatives and their managers.

CLASS SIZE AND LENGTH
For maximum results and personal attention, classes can accommodate 10 to 50 participants. Program length ranges from one-half day to three days. The recommended program will reflect your goals and the number of participants. Half days are four hours with a twenty-minute break; full days are eight-hours with two twenty-minute breaks.

METHODS
Teaching methods will depend on the class size, length and objectives, and will include many of the following proven techniques: interactive presentations, role-playing, specific break-out exercise sessions, video tape and/or audio tape clips, Power Point illustrations, video and audio self-observation and analysis, and workbooks. Whenever possible, on-the-job practice, observation and coaching will be included.

BENEFITS
This workshop creates Ideal Customer Service and these important benefits:

1. Improved customer relations 2. Increased job performance 3. Stronger customer loyalty and more satisfied customers

4. Greater job satisfaction 5. Increased revenues 6. Less stress in the workplace.

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